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At the moment, the chances for our parcels to pass Austrian customs are about 50/50.
If you place an order, you agree that in case of rejection by Austrian customs you will not be able to receive a refund.
Re-shipment of an order after it has been returned will only be possible after re-payment of the shipping costs.
Due to the fact that Canada is the only country where parcels disappear without a trace, we no longer undertake to compensate lost orders to this country.
Все заказы доставляются из России. Платёжная система не рассчитана на оплату нашими картами, а доставка посчитана по международным тарифам.
Для заказа и оплаты картой по России пишите vk.com/drloon
- If your country is not listed, we cannot ship there.
- We ship orders within 3–7 business days after payment. Sometimes it takes a little longer.
- Parcels cannot be delivered to Packstation (Germany); they are always returned.
- All packages are tracked. You will receive a notification with a tracking number, unless it is blocked by your email provider.
- Average delivery time is 25–40 days. Average! Yes, it’s a long time.
- The tracking number may not be updated for a long time, which is normal.
- If the package is not delivered and the tracking number has not been updated for 60 days, you will receive a refund or a reshipment.
- There is always a small chance that the package will be returned by the carrier without explanation. If this happens after export, reshipment will require a new shipping payment.
The full shipping terms and conditions can be found here.
